SHIPPING & RETURNS
Exchanges & Returns
If you wish to exchange the pieces you have purchased through our website, you must send an email to firstname.lastname@example.org indicating the model, color and size for which you wish to make the exchange. If the item you purchased is worth less than the item you want, we will issue a voucher with this value valid for one year. In this way, we advise you to exchange for articles with the same value or higher. After receiving your request by email, we will check if we still have stock availability and will inform you, responding to your email. In addition to the stock availability information, we will send you the data (name and address) that you must use to send the part (s) you wish to exchange, as well as the payment method for shipping the new part. Upon receipt of the part (s), William Sox analyzes it, verifying if the conditions of exchanges / returns are in conformity, then sending the new part to the same address within 2-5 business days.The cost of exchanges / returns is borne by Customer (except for quality reasons).
How many days do I have to change my William Sox?
The products ordered from the Wiliam Sox online store will be shipped and delivered on weekdays, Monday through Friday.
We can only guarantee the good delivery of an order if the shipping address of the products is indicated by the user, this address being located in a house or office located in a place and / or country for which Wiliam Sox carries out delivery of orders.
A delivery is deemed to be effected or a product is deemed to be delivered with the signature of the delivery receipt at the agreed upon address.